Frequently Asked Questions

Everything you need to know about your Luna Luna shopping experience.

What is the standard shipping time for orders?

We typically process orders within 1-2 business days. Standard shipping within the continental US takes approximately 3-5 business days, while international shipping can take 7-14 business days depending on the destination.

How do I return or exchange an item?

We offer a 30-day return policy for all unworn items with original tags attached. To start a return or exchange, visit our online Returns Portal and enter your order number and zip code.

What payment methods do you accept?

Luna Luna accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.

How do I find the right size?

Each product page features a detailed 'Size Guide' button with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style experts for personalized advice.

Are your materials sustainably sourced?

Yes, at Luna Luna we are committed to ethical fashion. Over 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we partner exclusively with fair-trade certified factories.

Can I modify or cancel my order after it has been placed?

Since we aim to ship orders as quickly as possible, we can only guarantee modifications or cancellations within 60 minutes of purchase. Please contact our support team immediately via live chat for urgent requests.